Refund policy

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Return Policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

At Womiras, we want you to love your purchase! However, we understand that sometimes things don’t go as expected. Here’s how our return process works:

Change of Mind & Exchanges 

If you’ve had a change of mind or would like to exchange an item, you may start a return request within 30 days.

  • We operate under a Green Return Policy, which means you do not need to send the item back.
  • Once your return is approved, you will receive a store credit in the form of a gift card, which can be used for future purchases.
  • If you prefer an exchange, you may use your store credit to select a new item from our store.

Refunds (Faulty or Damaged Products Only)

Refunds are only available for products that arrive faulty.

  • This applies to the product itself, not to minor damage to packaging.
  • If you receive a faulty item, please start a return request immediately, and we will provide a full refund to your original payment method once the issue is confirmed.

Chargebacks & Dispute Resolution

At Womiras, we take pride in being a trusted store that has been serving customers for a long time. We are committed to providing high-quality products and ensuring that all orders reach our customers.

However, we understand that sometimes unexpected shipping delays may occur. In these cases, we kindly ask for your patience and trust.

🔹 Please do not open a chargeback with your bank if your order is delayed.

When a chargeback is filed, the process can take weeks or even months to resolve. During this time:

  • Your case is frozen, meaning we cannot process a refund or take any action until the bank completes its review.
  • The dispute goes through multiple steps, first with the bank, then with the payment provider, before a final decision is made.

Instead of opening a chargeback, we encourage you to reach out to us first. If your order is delayed beyond the expected timeframe, we guarantee that we will refund you or find a suitable solution.

We value our customers and always strive to provide the best shopping experience. Your patience and cooperation allow us to assist you more efficiently.

Lost or Stolen Orders

If the courier confirms that your package has been delivered, Womiras is not responsible for lost or stolen items. We do not offer refunds or replacements for orders that have been confirmed as delivered.

Processing Time for Returns & Refunds

Once your return is approved, you will receive an email notification.

  • Refunds for faulty products will be processed automatically to your original payment method.
  • Store credit for change of mind or exchanges will be issued in the form of a gift card.

Agreement to Our Policies

By placing an order with Womiras

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@womiras.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@womiras.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@womiras.com.

, you agree to all the terms outlined in this Returns & Refunds Policy. It is the customer’s responsibility to review these policies before making a purchase.

Need Help?

If you have any questions or need assistance, feel free to contact us here. Our team is happy to help!